How to reach me, what each channel is for, and what I commit to in return.
Channels
- General questions, prospects, partnerships. Email at hello@doingwellandgood.com. Best for anything that is not yet an active engagement.
- Privacy and data requests. Email at privacy@doingwellandgood.com. Use this for anything covered by GDPR, including data access, correction, deletion, or portability requests.
- Active clients. The client portal at erp.wellandgood.tech. Once you are onboarded, the portal is the source of truth for your project, your invoices, and ticketed support. Email me there if it is faster, but the portal is where the record lives.
- Booking a call. My calendar at cal.wellandgood.tech (link is also in the portal once you are a client). Pick the slot type that matches what you need, and you will get a confirmation with the agenda.
- Maintenance emergencies (active maintenance clients only). Use the emergency procedure described in the maintenance emergency notice. It is the only channel monitored outside office hours.
I am not on Slack, WhatsApp, Telegram, Signal, or DMs across social platforms for work. If you reach me there I will read it eventually but I will reply by email.
What I commit to
- Response within one business day for any of the channels above, during office hours (Monday to Thursday, 09:00–17:00 CET). Friday is reserved for deep work and a reduced inbox cycle; messages received Friday are answered Monday.
- Acknowledgement, then a real answer. If a question needs research, I will acknowledge first with a realistic deadline, then come back with the substance.
- Plain language. No jargon walls. If I have to use a term of art, I will define it.
- One channel per thread. I will not split a conversation across email and the portal. If you start somewhere, I will continue there.
- Honest delays. If something will be late, you will hear it from me before it is late, with the new date.
What I won’t do
- No urgency theatre. I will not mark something urgent unless it actually is. I expect the same in return.
- No off-hours pings. I will not message you outside your stated working hours. If I draft something at night, it sends in the morning.
- No read-receipt pressure. I will not chase a reply to a message that is less than three business days old, unless the work is genuinely blocked.
- No surprise scope. I will not start work that was not in the agreed scope without confirming with you first.
When something is genuinely on fire
If a live website I maintain is down or compromised, follow the maintenance emergency notice. Otherwise, the channels above are sufficient.